At Alzic, we want you to be completely satisfied with your purchase. Please read our Exchange & Return Policy carefully.

1. Return Period

• You can request a return or exchange within 48 hours of receiving your order.
• The item must be unused, in the same condition as received, and in its original packaging.

2. Eligible Items

• Footwear, handbags, leather bags, and other lifestyle products purchased from our store.
• Items must not show signs of wear, damage, or alterations.
• Sale or discounted items may have specific return/exchange terms. Please check at checkout.

3. Exchange Process

• To exchange an item, contact us at info.alzic@gmail.com with your order details.
• We will guide you through the return shipment process.
• Once we receive the returned item and confirm it meets the criteria, we will ship the replacement item.

4. Refunds

• Refunds are issued to the original payment method after we receive and inspect the returned item.
• Refund processing may take 5–7 business days depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately at info.alzic@gmail.com.
• We will arrange a replacement or full refund at no extra cost.

6. Contact Us

If you have any questions regarding our Exchange & Return Policy, contact us at:

Email: info.alzic@gmail.com
Website: https://alziclifestyle.com